Privacy Policy

‍WEBSITE PRIVACY POLICY

For Inest Interiors, South Delhi, New Delhi, India

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Dear Visitor,
This Privacy Policy explains how Inest Interiors collects, uses, stores, shares, and protects personal data when you visit www.inestinteriors.it, contact us, request information, or discuss an interior design, execution, furniture, procurement, or fit-out project with us.

This policy is written for our South Delhi context and our work with clients, architects, designers, consultants, vendors, and partners across Delhi NCR and India. It is intended to reflect responsible privacy practices under applicable Indian law, including the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025 as they become applicable, and other relevant Indian information-technology and contract requirements.

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Our duty and your privacy

We collect only the personal data that is reasonably needed to operate this website, respond to your inquiry, evaluate a potential project, provide interior-related services, maintain records, and protect our business, clients, and website.

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Who we are

For personal data collected through this website, the Data Fiduciary is:
Inest Interiors
Office: South Delhi, New Delhi, India
Email: anu.inest@gmail.com

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Privacy contact / grievance contact

If you have a privacy question, correction request, consent withdrawal request, or grievance, you may write to us at anu.inest@gmail.com. Please include your name, contact details, and enough information for us to identify the request and respond appropriately.

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When and how we collect your personal data

We collect personal data when you voluntarily submit it through contact forms, email, phone, WhatsApp, social media, meetings, project discussions, or other direct communication. Some technical data is collected automatically when you browse the website.

The type of data we collect

• Contact details: name, email address, phone number, WhatsApp number, city, and communication preferences.
• Project information: property location, project type, scope, style preferences, budget range, timelines, site constraints, drawings, references, and other details you choose to share.
• Technical data: IP address, browser, device type, operating system, approximate location, pages visited, referring URLs, and website interaction data.
• Business and vendor information: names, work contact details, company details, role, quotations, project coordination details, and payment or invoice information when relevant to a business relationship.
• Sensitive personal data: we do not intentionally collect sensitive personal data through this website. Please do not submit information such as health, biometric, religious, caste, financial password, or other highly sensitive information unless we specifically request it for a lawful and necessary purpose.

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Why we collect and use your data

1. Website operation and security: to load the site, keep it secure, prevent misuse, understand technical errors, and improve user experience.
2. Responding to inquiries: to reply to messages, calls, WhatsApp requests, quote requests, meeting requests, and project discussions.
3. Interior design and project evaluation: to understand your space, location, requirements, budget, timelines, and whether Inest Interiors can support the project.
4. Proposal and service delivery: to prepare proposals, coordinate drawings, samples, procurement, furniture, execution, installation, site visits, and after-service communication.
5. Vendor and partner coordination: to work with architects, designers, consultants, craftspeople, manufacturers, logistics partners, and service providers where needed for a project.
6. Business records and legal compliance: to maintain invoices, contracts, accounting records, tax records, dispute records, and compliance documentation.
7. Marketing and updates: to send portfolio updates, similar-service information, event invitations, or design-related communications where permitted. You may opt out at any time.

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Legal basis and consent

Where consent is required, we will seek it for the relevant purpose and you may withdraw it by contacting us. Some processing may continue where necessary for a project you requested, for compliance with law, for records we are required to keep, or for legitimate business purposes such as website security and dispute prevention.

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Cookies and analytics

Our website may use cookies, pixels, analytics tools, embedded media, or similar technologies to make the site work, understand usage, improve performance, and support marketing. You can control cookies through your browser settings and, where available, through our cookie notice or preferences tool.

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Who we may share data with

We do not sell your personal data. We may share relevant data with website hosting providers, analytics providers, email and communication tools, payment/accounting providers, professional advisers, architects, designers, vendors, contractors, craftspeople, logistics partners, and government or law-enforcement authorities when required by law.

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International tools and transfers

Some digital tools, hosting services, analytics providers, or communication platforms we use may process data outside India. Where this happens, we take reasonable steps to work with reputable providers and protect personal data according to applicable law and contractual safeguards.

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Data retention

• Website technical and analytics data: generally up to 12 months, unless a longer period is needed for security, debugging, or legal reasons.
• General inquiries: generally up to 12 months after the last interaction.
• Project discussions and proposals: generally up to 3 years after the last interaction, unless a project becomes active or a longer period is needed.
• Client, vendor, contract, accounting, and tax records: retained for the period required under applicable Indian law and business-record requirements.
• Dispute, legal, or compliance records: retained for as long as necessary to establish, exercise, or defend legal rights.

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Your rights

Subject to applicable law, you may request access to information about your personal data, correction, completion, updating, erasure, withdrawal of consent, grievance redressal, and nomination of another person to exercise your rights in the event permitted by law.

You may exercise your rights by writing to: anu.inest@gmail.com‍

If you are not satisfied with our response, you may have the right to approach the relevant data protection authority or board in India when such remedy is available under applicable law.

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Children’s privacy

Our website and services are intended for adults and business/project inquiries. We do not knowingly collect children’s personal data through this website. If you believe a child has provided personal data to us, please contact us so we can review and delete it where appropriate.

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Security

We use reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, loss, alteration, or disclosure. No website, email, or internet transmission is completely secure, so please avoid sending highly sensitive information unless necessary.

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Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, locations, tools, or applicable law. The latest version will be posted on this page with the effective date above.

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